Vintage Cigar Lounge

Reviews about Vintage Cigar Lounge

• 2 / 5

  By Erik Lotspeich
  I went to the Google page for Vintage Wine & Cigars in order to write this review. That was the FIRST time I had any idea that this store had a #2 rated cigar lounge or had a walk-in humidor. And I've been there twice! This is a complete failure of this business to promote itself and to increase its customer base.
  
  The first time I walked into this store it was very awkward. When you enter I guess you're on the wine side and it doesn't look anything like the picture on their website. There are no display cases in the middle. It's just a big room with wine on the walls. Very weird. The cashier wasn't very helpful. I was looking for a nice, high quality prong type wine bottle opener. I didn't see one, so I asked the salesperson. She said no, they didn't have any. I asked if they usually do stock them and they're out or they just never carry them. She responded saying that they sometimes get them. That's it. End of conversation. I left, disappointed.
  
  After smoking a cigar with family over the holidays, I was thinking to maybe get into the hobby a little bit. What could be more perfect than a store dedicated to the hobby! I went into this store with every intention of buying a number of cigar accessories including a lighter, a cutter, and maybe even an ash tray. I started talking to the salesperson about cutters and lighters, and she seemed to know very little and it was very awkward. Since I know nothing, she had the perfect opportunity to sell (and upsell) me since I was ready to buy. When talking about lighters, she showed me this large display case. I asked if any were made in the USA. She said "some of them", but didn't offer which ones. I asked if she had any recommendations and she pulled out one and said this one is $30 and lit it showing me that it worked. I said that there seemed to be a lot of choices and that I would have to do some more research and left.
  
  To me, this is insanity. She had the perfect opportunity to tell me about the different kinds of lighters and cutters and why I would want one vs another. She could have told me about the cigar lounge. She could have even tried to sell me a cigar or two. Instead, she had no energy, possibly very little knowledge, and made no effort to help me. She lost a sale as now I will buy online. I left thinking how can this store even stay in business.
  
  If this store caters to the customers that already know about its existence and are already experts in the hobby, I guess that's fine. But isn't part of doing business to expand your customer base and make sure that customers -- especially those who WANT to spend money -- don't leave empty handed? At this point, I really couldn't care less that they have some amazing lounge. They didn't even put in the slightest bit of effort to sell me a $30, $50, or $80 lighter. They had no interest in helping to educate a novice -- which ultimately would result in more sales and revenue for them. Just one more paying customer coming back time and time again. The whole point of brick and mortar stores is customers service. At this point, I've learned more in searching online than I did walking into this store. So bother driving over to the store?
  December 09, 2016
• 5 / 5

  By Michael Gully
  Great customer service, great Chef = great (soft) fried plantains and a fantastic whiskey selection. V.I.P. lounge is also an amazing experience.
  November 22, 2016